Frequently asked questions

Digital accessibility means designing and building websites and digital content so that people with a wide range of abilities can use them. That includes people who use screen readers, people who navigate by keyboard only, people with low vision or colour vision differences, people with hearing differences, and people who find dense or unclear content hard to process.

Common examples include images with no text description, text that is too low in contrast to read comfortably, forms with unlabelled fields, menus that cannot be operated with a keyboard, error messages that are never announced, and content that breaks when someone enlarges the text.

A review looks at an agreed set of pages and journeys on your website and identifies barriers, checked against the WCAG 2.2 Level AA success criteria using a combination of automated tooling and manual inspection. The exact scope is agreed with you before the work starts.

Usually not. Many accessibility barriers can be addressed within an existing website. A rebuild is only worth discussing when the underlying platform makes basic fixes impossible, and that is a decision for you to make.

Yes. Findings are written so that the person who maintains your website can act on them, and we can talk directly with your developer or platform provider to clarify anything.

The review and the prioritised recommendations are the core of the service. Implementation support and coordination are available and are agreed case by case, so you always know before the work starts who is making each change.

We read what you have sent, look briefly at your website, and come back to you to discuss what a review would cover. There is no obligation at that stage.

Scope depends on the size of your site and which journeys matter most to your business. Pricing is discussed once the scope is clear — contact us to discuss your website.

Yes. Websites change: new pages, new forms, new content. Accessibility is best treated as part of ongoing website management rather than a single fix.

No. No review, tool or website change can guarantee legal compliance or protection from claims. A review helps you understand and reduce barriers on your website; questions about your legal obligations should be directed to a suitably qualified adviser.